@import url('https://fonts.googleapis.com/css2?family=Inter:ital,wght@0,300;0,400;0,500;0,600;0,700;0,800;0,900;1,400&family=JetBrains+Mono:wght@400;600&display=swap');

/* ══════════════════════════════════════════════════════════════════════════════
   TES HELPDESK — Corporate Stylesheet v3.1
   Temas: black · white · blue · green · gray · rose · purple · amber · teal · midnight
   ══════════════════════════════════════════════════════════════════════════════ */

/* ─── Semáforos compartidos (todos los temas) ────────────────────────────── */
:root {
  --font-ui:   'Inter', system-ui, sans-serif;
  --font-mono: 'JetBrains Mono', monospace;
  --radius:    6px;
  --radius-lg: 10px;
  --transition: 0.15s ease;
}

/* ══ TEMA: BLACK (default) ══════════════════════════════════════════════════ */
:root, body.theme-black {
  --bg-base:      #080808;
  --bg-surface:   #101010;
  --bg-elevated:  #181818;
  --bg-card:      #202020;
  --border:       #272727;
  --border-light: #383838;
  --accent:       #e8e8e8;
  --accent-muted: #b0b0b0;
  --accent-dim:   rgba(255,255,255,0.05);
  --accent-glow:  rgba(255,255,255,0.12);
  --text-primary:   #f0f0f0;
  --text-secondary: #909090;
  --text-dim:       #444444;
  --shadow:    0 2px 16px rgba(0,0,0,0.7);
  --shadow-lg: 0 8px 40px rgba(0,0,0,0.85);
  --green:#22c55e; --yellow:#f59e0b; --red:#ef4444; --orange:#f97316; --blue:#60a5fa; --purple:#a78bfa;
}

/* ══ TEMA: WHITE ════════════════════════════════════════════════════════════ */
body.theme-white, body.white {
  --bg-base:      #f0f6ff;
  --bg-surface:   #ffffff;
  --bg-elevated:  #e8f1fc;
  --bg-card:      #d5e6f7;
  --border:       #b8d0ea;
  --border-light: #85b0d8;
  --accent:       #0369a1;
  --accent-muted: #0284c7;
  --accent-dim:   rgba(3,105,161,0.08);
  --accent-glow:  rgba(3,105,161,0.18);
  --text-primary:   #0a1929;
  --text-secondary: #1e4a72;
  --text-dim:       #5a88aa;
  --shadow:    0 2px 12px rgba(3,105,161,0.08);
  --shadow-lg: 0 8px 40px rgba(3,105,161,0.14);
  --green:#16a34a; --yellow:#ca8a04; --red:#dc2626; --orange:#ea580c; --blue:#2563eb; --purple:#7c3aed;
}

/* ══ TEMA: BLUE ═════════════════════════════════════════════════════════════ */
body.theme-blue {
  --bg-base:      #0a0f1e;
  --bg-surface:   #0d1526;
  --bg-elevated:  #111d33;
  --bg-card:      #162340;
  --border:       #1e2f50;
  --border-light: #2a4070;
  --accent:       #60a5fa;
  --accent-muted: #93c5fd;
  --accent-dim:   rgba(96,165,250,0.10);
  --accent-glow:  rgba(96,165,250,0.22);
  --text-primary:   #e0f0ff;
  --text-secondary: #7aa8d8;
  --text-dim:       #334d70;
  --shadow:    0 2px 16px rgba(0,10,40,0.8);
  --shadow-lg: 0 8px 40px rgba(0,10,40,0.9);
  --green:#34d399; --yellow:#fbbf24; --red:#f87171; --orange:#fb923c; --blue:#60a5fa; --purple:#a78bfa;
}

/* ══ TEMA: GREEN ════════════════════════════════════════════════════════════ */
body.theme-green {
  --bg-base:      #060e08;
  --bg-surface:   #0a1510;
  --bg-elevated:  #0f1e15;
  --bg-card:      #14271c;
  --border:       #1c3626;
  --border-light: #274d36;
  --accent:       #4ade80;
  --accent-muted: #86efac;
  --accent-dim:   rgba(74,222,128,0.09);
  --accent-glow:  rgba(74,222,128,0.20);
  --text-primary:   #dcfce7;
  --text-secondary: #6abf82;
  --text-dim:       #2d5a3d;
  --shadow:    0 2px 16px rgba(0,20,8,0.8);
  --shadow-lg: 0 8px 40px rgba(0,20,8,0.9);
  --green:#4ade80; --yellow:#facc15; --red:#f87171; --orange:#fb923c; --blue:#60a5fa; --purple:#c084fc;
}

/* ══ TEMA: GRAY ═════════════════════════════════════════════════════════════ */
body.theme-gray {
  --bg-base:      #111111;
  --bg-surface:   #1a1a1a;
  --bg-elevated:  #222222;
  --bg-card:      #2a2a2a;
  --border:       #363636;
  --border-light: #484848;
  --accent:       #d4d4d4;
  --accent-muted: #a3a3a3;
  --accent-dim:   rgba(212,212,212,0.07);
  --accent-glow:  rgba(212,212,212,0.14);
  --text-primary:   #f5f5f5;
  --text-secondary: #888888;
  --text-dim:       #444444;
  --shadow:    0 2px 16px rgba(0,0,0,0.65);
  --shadow-lg: 0 8px 40px rgba(0,0,0,0.80);
  --green:#22c55e; --yellow:#eab308; --red:#ef4444; --orange:#f97316; --blue:#60a5fa; --purple:#a78bfa;
}

/* ══ TEMA: ROSE ═════════════════════════════════════════════════════════════ */
body.theme-rose {
  --bg-base:      #0f070a;
  --bg-surface:   #180b10;
  --bg-elevated:  #220f16;
  --bg-card:      #2c131c;
  --border:       #3d1a25;
  --border-light: #552433;
  --accent:       #fb7185;
  --accent-muted: #fda4af;
  --accent-dim:   rgba(251,113,133,0.10);
  --accent-glow:  rgba(251,113,133,0.22);
  --text-primary:   #ffe4e6;
  --text-secondary: #d07080;
  --text-dim:       #5a2a35;
  --shadow:    0 2px 16px rgba(30,0,10,0.8);
  --shadow-lg: 0 8px 40px rgba(30,0,10,0.9);
  --green:#34d399; --yellow:#fbbf24; --red:#fb7185; --orange:#fb923c; --blue:#60a5fa; --purple:#c084fc;
}

/* ══ TEMA: PURPLE ═══════════════════════════════════════════════════════════ */
body.theme-purple {
  --bg-base:      #08060f;
  --bg-surface:   #0e0a1a;
  --bg-elevated:  #150f25;
  --bg-card:      #1c1430;
  --border:       #281e42;
  --border-light: #382a5e;
  --accent:       #a78bfa;
  --accent-muted: #c4b5fd;
  --accent-dim:   rgba(167,139,250,0.10);
  --accent-glow:  rgba(167,139,250,0.22);
  --text-primary:   #ede9fe;
  --text-secondary: #8b76c8;
  --text-dim:       #3d3060;
  --shadow:    0 2px 16px rgba(10,0,30,0.8);
  --shadow-lg: 0 8px 40px rgba(10,0,30,0.9);
  --green:#34d399; --yellow:#fbbf24; --red:#f87171; --orange:#fb923c; --blue:#60a5fa; --purple:#a78bfa;
}

/* ══ TEMA: AMBER ════════════════════════════════════════════════════════════ */
body.theme-amber {
  --bg-base:      #0e0900;
  --bg-surface:   #160e00;
  --bg-elevated:  #1e1400;
  --bg-card:      #261a00;
  --border:       #352400;
  --border-light: #4a3300;
  --accent:       #fbbf24;
  --accent-muted: #fcd34d;
  --accent-dim:   rgba(251,191,36,0.09);
  --accent-glow:  rgba(251,191,36,0.20);
  --text-primary:   #fef3c7;
  --text-secondary: #c49a20;
  --text-dim:       #5a430a;
  --shadow:    0 2px 16px rgba(30,20,0,0.8);
  --shadow-lg: 0 8px 40px rgba(30,20,0,0.9);
  --green:#34d399; --yellow:#fbbf24; --red:#f87171; --orange:#fb923c; --blue:#60a5fa; --purple:#c084fc;
}

/* ══ TEMA: TEAL ═════════════════════════════════════════════════════════════ */
body.theme-teal {
  --bg-base:      #040e0e;
  --bg-surface:   #081515;
  --bg-elevated:  #0d1e1e;
  --bg-card:      #122828;
  --border:       #183838;
  --border-light: #225050;
  --accent:       #2dd4bf;
  --accent-muted: #5eead4;
  --accent-dim:   rgba(45,212,191,0.09);
  --accent-glow:  rgba(45,212,191,0.20);
  --text-primary:   #ccfbf1;
  --text-secondary: #4dab9c;
  --text-dim:       #1d4a44;
  --shadow:    0 2px 16px rgba(0,20,20,0.8);
  --shadow-lg: 0 8px 40px rgba(0,20,20,0.9);
  --green:#2dd4bf; --yellow:#fbbf24; --red:#f87171; --orange:#fb923c; --blue:#60a5fa; --purple:#c084fc;
}

/* ══ TEMA: MIDNIGHT ═════════════════════════════════════════════════════════ */
body.theme-midnight {
  --bg-base:      #020408;
  --bg-surface:   #050810;
  --bg-elevated:  #090d18;
  --bg-card:      #0d1220;
  --border:       #131828;
  --border-light: #1c2438;
  --accent:       #818cf8;
  --accent-muted: #a5b4fc;
  --accent-dim:   rgba(129,140,248,0.09);
  --accent-glow:  rgba(129,140,248,0.20);
  --text-primary:   #e0e8ff;
  --text-secondary: #6272a4;
  --text-dim:       #2a3050;
  --shadow:    0 2px 20px rgba(0,0,20,0.9);
  --shadow-lg: 0 8px 48px rgba(0,0,20,0.95);
  --green:#34d399; --yellow:#fbbf24; --red:#f87171; --orange:#fb923c; --blue:#818cf8; --purple:#c084fc;
}

/* ══ SELECTOR DE TEMAS ══════════════════════════════════════════════════════ */
.theme-picker-grid {
  display: grid;
  grid-template-columns: repeat(5, 1fr);
  gap: 6px;
}
.theme-swatch {
  width: 100%;
  aspect-ratio: 1;
  border-radius: 50%;
  border: 2px solid transparent;
  cursor: pointer;
  transition: transform 0.15s, border-color 0.15s, box-shadow 0.15s;
  position: relative;
  outline: none;
}
.theme-swatch:hover {
  transform: scale(1.18);
  box-shadow: 0 0 0 3px var(--accent-glow);
}
.theme-swatch.active {
  border-color: var(--accent);
  box-shadow: 0 0 0 2px var(--accent-glow);
  transform: scale(1.12);
}
.theme-swatch[title]::after {
  content: attr(title);
  position: absolute;
  bottom: calc(100% + 6px);
  left: 50%;
  transform: translateX(-50%);
  background: var(--bg-card);
  color: var(--text-primary);
  font-size: 0.6rem;
  font-family: var(--font-ui);
  white-space: nowrap;
  padding: 3px 7px;
  border-radius: 4px;
  border: 1px solid var(--border);
  pointer-events: none;
  opacity: 0;
  transition: opacity 0.15s;
  z-index: 9999;
}
.theme-swatch:hover::after { opacity: 1; }

/* ── Swatches — colores representativos de cada tema ─── */
.sw-black    { background: radial-gradient(circle at 35% 35%, #383838, #080808); }
.sw-white    { background: radial-gradient(circle at 35% 35%, #d5e6f7, #f0f6ff); border-color: #b8d0ea !important; }
.sw-blue     { background: radial-gradient(circle at 35% 35%, #1e3a6e, #0a0f1e); }
.sw-green    { background: radial-gradient(circle at 35% 35%, #1a4a28, #060e08); }
.sw-gray     { background: radial-gradient(circle at 35% 35%, #484848, #111111); }
.sw-rose     { background: radial-gradient(circle at 35% 35%, #552433, #0f070a); }
.sw-purple   { background: radial-gradient(circle at 35% 35%, #382a5e, #08060f); }
.sw-amber    { background: radial-gradient(circle at 35% 35%, #4a3300, #0e0900); }
.sw-teal     { background: radial-gradient(circle at 35% 35%, #225050, #040e0e); }
.sw-midnight { background: radial-gradient(circle at 35% 35%, #1c2438, #020408); }
/* punto de color interior para identificar el tema */
.sw-black::before,    .sw-white::before,    .sw-blue::before,
.sw-green::before,    .sw-gray::before,     .sw-rose::before,
.sw-purple::before,   .sw-amber::before,    .sw-teal::before,
.sw-midnight::before {
  content: '';
  position: absolute;
  width: 8px; height: 8px;
  border-radius: 50%;
  top: 50%; left: 50%;
  transform: translate(-50%,-50%);
}
.sw-black::before    { background: #e8e8e8; }
.sw-white::before    { background: #0369a1; }
.sw-blue::before     { background: #60a5fa; }
.sw-green::before    { background: #4ade80; }
.sw-gray::before     { background: #d4d4d4; }
.sw-rose::before     { background: #fb7185; }
.sw-purple::before   { background: #a78bfa; }
.sw-amber::before    { background: #fbbf24; }
.sw-teal::before     { background: #2dd4bf; }
.sw-midnight::before { background: #818cf8; }

/* ─── Base ────────────────────────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { font-size: 14px; scroll-behavior: smooth; }
body {
  font-family: var(--font-ui);
  background: var(--bg-base);
  color: var(--text-primary);
  min-height: 100vh;
  overflow-x: hidden;
  -webkit-font-smoothing: antialiased;
  transition: background 0.28s ease, color 0.28s ease;
}
h1,h2,h3,h4 { font-family: var(--font-ui); font-weight: 700; line-height: 1.2; }
a { color: var(--accent); text-decoration: none; }
::-webkit-scrollbar { width: 5px; height: 5px; }
::-webkit-scrollbar-track { background: var(--bg-base); }
::-webkit-scrollbar-thumb { background: var(--border-light); border-radius: 3px; }
#app { position: relative; z-index: 1; }

/* ─── Theme Toggle ────────────────────────────────────────────────────────── */
/* botón de tema dentro del logo ------------------------------------------- */
.logo-theme-btn {
  margin-left: auto;
  flex-shrink: 0;
  width: 30px; height: 30px; border-radius: 50%;
  border: 1px solid var(--border-light);
  background: var(--bg-elevated);
  color: var(--text-primary); font-size: 0.85rem;
  cursor: pointer; display: flex; align-items: center; justify-content: center;
  transition: all var(--transition);
  box-shadow: var(--shadow);
}
.logo-theme-btn:hover { background: var(--bg-card); transform: scale(1.12); }

/* ─── Views ───────────────────────────────────────────────────────────────── */
.view { display: none; min-height: 100vh; }
.view.active { display: flex; flex-direction: column; }

/* ═══════════════════════════════════════════════════════════════════════════
   LOGIN
   ═══════════════════════════════════════════════════════════════════════════ */
#view-login {
  align-items: center; justify-content: center;
  background: var(--bg-base);
  /* subtle crosshatch — se oculta cuando hay wallpaper */
  background-image: radial-gradient(var(--border) 1px, transparent 1px);
  background-size: 28px 28px;
  position: relative;
  isolation: isolate; /* nuevo contexto de apilamiento */
}
/* Capa de wallpaper del login */
#login-wallpaper {
  position: fixed; inset: 0;
  z-index: 0;                       /* detrás de todo */
  background-size: cover;
  background-position: center;
  background-repeat: no-repeat;
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.5s ease;
}
#login-wallpaper.active { opacity: 1; }

/* login-box y elementos del login siempre encima del wallpaper */
#view-login > * { position: relative; z-index: 1; }

/* Con wallpaper: quitar AMBOS fondos de #view-login */
body.has-login-wallpaper #view-login {
  background: transparent !important;
  background-image: none !important;
  background-color: transparent !important;
}
/* Glassmorphism en el login-box */
body.has-login-wallpaper .login-box {
  background: rgba(var(--bg-surface-rgb, 10,10,10), 0.80) !important;
  backdrop-filter: blur(18px);
  -webkit-backdrop-filter: blur(18px);
  border-color: rgba(255,255,255,0.12) !important;
  box-shadow: 0 8px 40px rgba(0,0,0,0.4) !important;
}
body.has-login-wallpaper.white .login-box {
  background: rgba(255,255,255,0.85) !important;
  border-color: rgba(0,0,0,0.1) !important;
}
body.white#view-login,
body.white #view-login {
  background-color: var(--bg-base);
  background-image: radial-gradient(rgba(3,105,161,0.12) 1px, transparent 1px);
  background-size: 28px 28px;
}
.login-box {
  width: 100%; max-width: 400px;
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  overflow: hidden;
}
.login-header {
  padding: 1.8rem 2rem 1.5rem;
  border-bottom: 1px solid var(--border);
  background: var(--bg-elevated);
  text-align: center;
}
.login-logo-img {
  max-height: 48px; max-width: 160px;
  object-fit: contain; display: block; margin: 0 auto;
}
.login-logo-fallback {
  font-size: 2.2rem; font-weight: 900; letter-spacing: 0.14em;
  color: var(--text-primary); line-height: 1;
}
body.white .login-logo-fallback { color: var(--accent); }
.login-tagline {
  font-size: 0.62rem; color: var(--text-dim);
  letter-spacing: 0.2em; text-transform: uppercase; margin-top: 0.5rem;
}
.login-body { padding: 1.8rem 2rem 2rem; }

/* Status Check Card */
.status-check-card {
  margin-top: 1.1rem; padding: 0.9rem 1rem;
  background: var(--bg-elevated); border: 1px solid var(--border);
  border-radius: var(--radius); transition: border-color var(--transition);
}
.status-check-card:focus-within { border-color: var(--accent-muted); }
.status-check-card .sc-title {
  font-size: 0.63rem; font-weight: 700;
  color: var(--text-dim); text-transform: uppercase; letter-spacing: 0.12em; margin-bottom: 0.55rem;
}
.status-check-card .sc-row { display: flex; gap: 0.5rem; }
.status-check-card input {
  flex: 1; padding: 0.48rem 0.7rem;
  background: var(--bg-base); border: 1px solid var(--border);
  border-radius: var(--radius); color: var(--text-primary);
  font-family: var(--font-mono); font-size: 0.78rem; text-transform: uppercase;
  transition: border-color var(--transition);
}
.status-check-card input::placeholder { color: var(--text-dim); }
.status-check-card input:focus { outline: none; border-color: var(--accent-muted); }
.status-check-result {
  margin-top: 0.65rem; font-size: 0.81rem; display: none;
  padding: 0.8rem; background: var(--bg-base);
  border-radius: var(--radius); border: 1px solid var(--border); line-height: 1.7;
}
.status-check-result.show { display: block; }
.sr-row { display: flex; justify-content: space-between; align-items: center; margin-bottom: 0.4rem; }
.sr-notes {
  margin-top: 0.55rem; padding: 0.6rem 0.75rem;
  background: var(--accent-dim); border: 1px solid var(--border);
  border-radius: var(--radius); font-size: 0.78rem;
  color: var(--text-secondary); white-space: pre-wrap; line-height: 1.55;
}

/* ─── Forms ───────────────────────────────────────────────────────────────── */
.form-group { margin-bottom: 1rem; }
.form-group label {
  display: block; font-size: 0.68rem; font-weight: 700;
  color: var(--text-secondary); letter-spacing: 0.08em;
  text-transform: uppercase; margin-bottom: 0.38rem;
}
.form-group input,
.form-group select,
.form-group textarea {
  width: 100%; padding: 0.6rem 0.85rem;
  background: var(--bg-elevated); border: 1px solid var(--border);
  border-radius: var(--radius); color: var(--text-primary);
  font-family: var(--font-ui); font-size: 0.87rem;
  transition: border-color var(--transition), box-shadow var(--transition);
  appearance: none;
}
body.white .form-group input,
body.white .form-group select,
body.white .form-group textarea { background: #ffffff; }
.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus { outline: none; border-color: var(--accent-muted); box-shadow: 0 0 0 3px var(--accent-dim); }
.form-group input::placeholder,
.form-group textarea::placeholder { color: var(--text-dim); }
.form-group textarea { resize: vertical; min-height: 86px; line-height: 1.5; }
.form-group select option { background: var(--bg-elevated); color: var(--text-primary); }
body.white .form-group select option { background: #fff; }
.form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 0.9rem; }

/* ─── Buttons ─────────────────────────────────────────────────────────────── */
.btn {
  display: inline-flex; align-items: center; gap: 0.4rem;
  padding: 0.58rem 1.15rem; border: 1px solid transparent;
  border-radius: var(--radius); font-family: var(--font-ui);
  font-size: 0.83rem; font-weight: 600; cursor: pointer;
  transition: all var(--transition); white-space: nowrap;
}
.btn:disabled { opacity: 0.42; cursor: not-allowed; }

.btn-primary { background: var(--text-primary); color: var(--bg-base); border-color: var(--text-primary); }
.btn-primary:hover:not(:disabled) { background: var(--accent); border-color: var(--accent); }
body.white .btn-primary { background: var(--accent); color: #fff; border-color: var(--accent); }
body.white .btn-primary:hover:not(:disabled) { background: #024d80; border-color: #024d80; }

.btn-secondary { background: var(--bg-elevated); color: var(--text-primary); border-color: var(--border); }
.btn-secondary:hover { background: var(--bg-card); border-color: var(--border-light); }

.btn-danger { background: transparent; color: var(--red); border-color: rgba(239,68,68,0.35); }
.btn-danger:hover { background: rgba(239,68,68,0.1); }

.btn-sm   { padding: 0.36rem 0.7rem; font-size: 0.75rem; }
.btn-full { width: 100%; justify-content: center; }

/* ─── Alerts ──────────────────────────────────────────────────────────────── */
.alert { padding: 0.72rem 0.9rem; border-radius: var(--radius); font-size: 0.81rem; margin-top: 0.85rem; display: none; }
.alert.show { display: block; }
.alert-error   { background:rgba(239,68,68,0.1);  border:1px solid rgba(239,68,68,0.25);  color:#fca5a5; }
.alert-success { background:rgba(34,197,94,0.1);  border:1px solid rgba(34,197,94,0.25);  color:#86efac; }
.alert-warning { background:rgba(245,158,11,0.1); border:1px solid rgba(245,158,11,0.25); color:#fcd34d; }
body.white .alert-error   { color:#b91c1c; background:#fef2f2; border-color:#fecaca; }
body.white .alert-success { color:#15803d; background:#f0fdf4; border-color:#bbf7d0; }
body.white .alert-warning { color:#92400e; background:#fffbeb; border-color:#fde68a; }

/* ─── Toasts ──────────────────────────────────────────────────────────────── */
#toast-container { position:fixed; bottom:1.4rem; right:1.4rem; display:flex; flex-direction:column; gap:0.45rem; z-index:9999; }
.toast { padding:0.72rem 1rem; border-radius:var(--radius); font-size:0.8rem; max-width:290px; box-shadow:var(--shadow); animation:slideIn 0.22s ease; cursor:pointer; font-weight:500; }
.toast-info    { background:var(--bg-card); border:1px solid var(--border-light); color:var(--text-primary); }
.toast-success { background:rgba(34,197,94,0.12); border:1px solid rgba(34,197,94,0.35); color:var(--green); }
.toast-error   { background:rgba(239,68,68,0.12); border:1px solid rgba(239,68,68,0.35); color:var(--red); }
.toast-warning { background:rgba(245,158,11,0.12);border:1px solid rgba(245,158,11,0.35);color:var(--yellow); }
body.white .toast-info    { background:#fff; border-color:var(--border); color:var(--text-primary); }
@keyframes slideIn  { from{transform:translateX(110%);opacity:0} to{transform:none;opacity:1} }
@keyframes slideOut { from{transform:none;opacity:1} to{transform:translateX(110%);opacity:0} }

/* ─── Locked banner ───────────────────────────────────────────────────────── */
.locked-banner { background:rgba(245,158,11,0.09); border:1px solid rgba(245,158,11,0.28); border-radius:var(--radius); padding:0.9rem; text-align:center; font-size:0.82rem; color:var(--yellow); margin-top:0.9rem; display:none; }
.locked-banner .big { font-size:1rem; font-weight:800; display:block; margin-bottom:0.3rem; }

/* ═══════════════════════════════════════════════════════════════════════════
   APP LAYOUT
   ═══════════════════════════════════════════════════════════════════════════ */
#view-main { flex-direction: row; }

/* ─── Sidebar ─────────────────────────────────────────────────────────────── */
.sidebar {
  width: 224px; min-height: 100vh;
  background: var(--bg-surface); border-right: 1px solid var(--border);
  display: flex; flex-direction: column;
  position: fixed; top:0; left:0; bottom:0; z-index:100;
  transition: transform 0.28s ease;
}
body.white .sidebar { background: #fff; }

.sidebar-logo { padding: 1.1rem 1rem 1rem; border-bottom: 1px solid var(--border); display: flex; align-items: center; gap: 0.75rem; min-height: 60px; width: 100%; }
.sidebar-logo-img    { max-height: 34px; max-width: 110px; object-fit: contain; display: block; }
.sidebar-logo-text   { font-size: 1.35rem; font-weight: 900; letter-spacing: 0.1em; color: var(--text-primary); line-height: 1; }
body.white .sidebar-logo-text { color: var(--accent); }
.sidebar-logo-sub    { font-size: 0.56rem; color: var(--text-dim); letter-spacing: 0.1em; text-transform: uppercase; margin-top: 0.15rem; }

.sidebar-nav { flex: 1; padding: 0.75rem 0.55rem; overflow-y: auto; }
.nav-section-title { font-size: 0.58rem; font-weight: 700; color: var(--text-dim); letter-spacing: 0.16em; text-transform: uppercase; padding: 0.75rem 0.7rem 0.3rem; }
.nav-item {
  display: flex; align-items: center; gap: 0.6rem;
  padding: 0.52rem 0.7rem; border-radius: var(--radius);
  color: var(--text-secondary); font-size: 0.83rem; font-weight: 500;
  cursor: pointer; transition: all var(--transition); margin-bottom: 1px;
  border: none; background: none; width: 100%; text-align: left;
}
.nav-item:hover  { background: var(--accent-dim); color: var(--text-primary); }
.nav-item.active { background: var(--accent-dim); color: var(--text-primary); font-weight: 600; border-left: 2px solid var(--text-primary); padding-left: calc(0.7rem - 2px); }
body.white .nav-item.active { color: var(--accent); border-left-color: var(--accent); }
.nav-item .icon  { font-size: 0.92rem; width: 18px; text-align: center; opacity: 0.8; }
.nav-badge { margin-left: auto; background: var(--red); color: #fff; font-size: 0.6rem; padding: 0.1rem 0.38rem; border-radius: 99px; font-weight: 800; }

.sidebar-footer { padding: 0.85rem 1rem; border-top: 1px solid var(--border); }
.sidebar-user { display: flex; align-items: center; gap: 0.55rem; margin-bottom: 0.65rem; }
.user-avatar { width: 30px; height: 30px; background: var(--bg-card); border: 1px solid var(--border-light); border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 0.8rem; font-weight: 700; color: var(--text-secondary); flex-shrink: 0; }
.user-info .name { font-size: 0.81rem; color: var(--text-primary); font-weight: 600; }
.user-info .role { font-size: 0.63rem; color: var(--text-dim); text-transform: uppercase; letter-spacing: 0.08em; }
.conn-row { display: flex; align-items: center; gap: 0.45rem; margin-bottom: 0.55rem; font-size: 0.68rem; color: var(--text-dim); }
.status-dot { display: inline-block; width: 6px; height: 6px; border-radius: 50%; background: var(--green); box-shadow: 0 0 5px var(--green); animation: pulse 2.5s infinite; flex-shrink: 0; }
@keyframes pulse { 0%,100%{opacity:1} 50%{opacity:0.35} }

/* ─── Main content ────────────────────────────────────────────────────────── */
.main-content { margin-left: 224px; flex: 1; display: flex; flex-direction: column; min-height: 100vh; }
.topbar {
  height: 52px; background: var(--bg-surface); border-bottom: 1px solid var(--border);
  display: flex; align-items: center; padding: 0 1.4rem; gap: 0.9rem;
  position: sticky; top: 0; z-index: 50;
}
body.white .topbar { background: #fff; }
.topbar-title { font-size: 0.98rem; font-weight: 700; flex: 1; color: var(--text-primary); }
.topbar-time  { font-size: 0.73rem; font-family: var(--font-mono); color: var(--text-dim); }
.page-content { padding: 1.4rem; flex: 1; max-width: 1400px; }
.page-header  { margin-bottom: 1.3rem; }
.page-header h2 { font-size: 1.25rem; font-weight: 800; color: var(--text-primary); }
.page-header p  { color: var(--text-secondary); font-size: 0.8rem; margin-top: 0.2rem; }

/* ─── Stats ───────────────────────────────────────────────────────────────── */
.stats-grid { display: grid; grid-template-columns: repeat(auto-fit,minmax(140px,1fr)); gap: 0.9rem; margin-bottom: 1.3rem; }
.stat-card {
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 1rem 1.1rem;
  position: relative;
  overflow: hidden;
  transition: border-color var(--transition), transform var(--transition), box-shadow var(--transition);
  border-left: 4px solid var(--border);
}
body.white .stat-card { background: #fff; }
.stat-card:hover { transform: translateY(-2px); box-shadow: 0 6px 20px rgba(0,0,0,.12); }

/* Barra izquierda de color (más visible que el top de 2px) */
.stat-card::before { content:''; position:absolute; top:0; left:0; bottom:0; width:4px; }

.stat-card.s-white  { border-left-color: var(--text-secondary); }
.stat-card.s-red    { border-left-color: var(--red); background: rgba(239,68,68,.04); }
.stat-card.s-yellow { border-left-color: var(--yellow); background: rgba(245,158,11,.04); }
.stat-card.s-green  { border-left-color: var(--green); background: rgba(34,197,94,.04); }
.stat-card.s-blue   { border-left-color: var(--blue); background: rgba(59,130,246,.04); }
.stat-card.s-purple { border-left-color: var(--purple); background: rgba(168,85,247,.04); }
.stat-card.s-trash  { border-left-color: var(--text-dim); cursor:pointer; }

.stat-card.s-white::before  { background: var(--text-secondary); }
.stat-card.s-red::before    { background: var(--red); }
.stat-card.s-yellow::before { background: var(--yellow); }
.stat-card.s-green::before  { background: var(--green); }
.stat-card.s-blue::before   { background: var(--blue); }
.stat-card.s-purple::before { background: var(--purple); }
.stat-card.s-trash::before  { background: var(--text-dim); }

.stat-label { font-size: 0.61rem; font-weight: 700; color: var(--text-secondary); letter-spacing: 0.1em; text-transform: uppercase; margin-bottom: 0.45rem; }
.stat-value { font-size: 1.95rem; font-weight: 900; line-height: 1; color: var(--text-primary); }
.stat-sub   { font-size: 0.68rem; color: var(--text-dim); margin-top: 0.25rem; }

.stat-card.s-white  .stat-value { color: var(--text-primary); }
.stat-card.s-red    .stat-value { color: var(--red); }
.stat-card.s-yellow .stat-value { color: var(--yellow); }
.stat-card.s-green  .stat-value { color: var(--green); }
.stat-card.s-blue   .stat-value { color: var(--blue); }
.stat-card.s-purple .stat-value { color: var(--purple); }
.stat-card.s-trash  .stat-value { color: var(--text-secondary); }
.stat-card.s-trash:hover .stat-value { color: var(--red); }

.stat-card.s-compras { border-left-color: #6366f1; background: rgba(99,102,241,.04); }
.stat-card.s-compras::before  { background: #6366f1; }
.stat-card.s-compras .stat-value { color: #6366f1; }
.stat-card.s-compras .stat-label { font-weight: 800; }
.stat-card.s-compras:hover { box-shadow: 0 4px 20px rgba(99,102,241,.25); }
.stat-sub { font-size: 0.64rem; color: var(--text-dim); margin-top: 0.3rem; }

/* ─── Tables ──────────────────────────────────────────────────────────────── */
.table-container { background: var(--bg-surface); border: 1px solid var(--border); border-radius: var(--radius-lg); overflow: hidden; }
body.white .table-container { background: #fff; }
.table-toolbar { padding: 0.85rem 1.1rem; border-bottom: 1px solid var(--border); display: flex; align-items: center; gap: 0.7rem; flex-wrap: wrap; background: var(--bg-elevated); }
body.white .table-toolbar { background: #f8faff; }
.table-toolbar-title { font-size: 0.85rem; font-weight: 700; color: var(--text-primary); }
.search-input-wrap { position: relative; flex: 1; min-width: 170px; }
.search-input-wrap input { padding-left: 1.9rem; width: 100%; background: var(--bg-surface); border: 1px solid var(--border); border-radius: var(--radius); color: var(--text-primary); font-family: var(--font-ui); font-size: 0.83rem; padding-top: 0.46rem; padding-bottom: 0.46rem; transition: border-color var(--transition); }
body.white .search-input-wrap input { background: #fff; }
.search-input-wrap input:focus { outline: none; border-color: var(--accent-muted); }
.search-input-wrap input::placeholder { color: var(--text-dim); }
.search-icon { position: absolute; left: 0.6rem; top: 50%; transform: translateY(-50%); color: var(--text-dim); font-size: 0.82rem; pointer-events: none; }
table { width: 100%; border-collapse: collapse; }
thead th { text-align: left; font-size: 0.62rem; font-weight: 800; color: var(--text-dim); letter-spacing: 0.1em; text-transform: uppercase; padding: 0.7rem 0.9rem; border-bottom: 1px solid var(--border); white-space: nowrap; background: var(--bg-elevated); }
body.white thead th { background: #f4f9ff; }
thead th:first-child { padding-left: 1.1rem; }
tbody tr { border-bottom: 1px solid var(--border); transition: background var(--transition); }
tbody tr:last-child { border-bottom: none; }
tbody tr:hover { background: var(--accent-dim); }
tbody td { padding: 0.68rem 0.9rem; font-size: 0.81rem; color: var(--text-secondary); vertical-align: middle; }
tbody td:first-child { padding-left: 1.1rem; }
.table-footer { padding: 0.65rem 1.1rem; border-top: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; font-size: 0.74rem; color: var(--text-dim); background: var(--bg-elevated); }
body.white .table-footer { background: #f4f9ff; }

/* ─── Badges ──────────────────────────────────────────────────────────────── */
.badge { display:inline-flex; align-items:center; padding:0.16rem 0.5rem; border-radius:4px; font-size:0.66rem; font-weight:800; letter-spacing:0.06em; white-space:nowrap; text-transform:uppercase; border:1px solid transparent; }
/* Dark */
.badge-abierto    { background:rgba(96,165,250,0.1);  color:#60a5fa; border-color:rgba(96,165,250,0.25); }
.badge-en_proceso { background:rgba(245,158,11,0.1);  color:#fbbf24; border-color:rgba(245,158,11,0.25); }
.badge-en_espera  { background:rgba(167,139,250,0.1); color:#a78bfa; border-color:rgba(167,139,250,0.25); }
.badge-resuelto   { background:rgba(34,197,94,0.1);   color:#4ade80; border-color:rgba(34,197,94,0.25); }
.badge-cerrado    { background:rgba(113,113,122,0.1); color:#71717a; border-color:rgba(113,113,122,0.2); }
.badge-baja    { background:rgba(34,197,94,0.09);  color:#4ade80; }
.badge-media   { background:rgba(245,158,11,0.09); color:#fbbf24; }
.badge-alta    { background:rgba(249,115,22,0.12); color:#fb923c; }
.badge-critica { background:rgba(239,68,68,0.14);  color:#f87171; border-color:rgba(239,68,68,0.35); }
/* White theme overrides */
body.white .badge-abierto    { color:#1d4ed8; background:#dbeafe; border-color:#bfdbfe; }
body.white .badge-en_proceso { color:#92400e; background:#fef3c7; border-color:#fde68a; }
body.white .badge-en_espera  { color:#5b21b6; background:#ede9fe; border-color:#ddd6fe; }
body.white .badge-resuelto   { color:#15803d; background:#dcfce7; border-color:#bbf7d0; }
body.white .badge-cerrado    { color:#6b7280; background:#f3f4f6; border-color:#e5e7eb; }
body.white .badge-critica    { color:#b91c1c; background:#fee2e2; border-color:#fecaca; }

/* ─── Checkboxes ──────────────────────────────────────────────────────────── */
input[type="checkbox"] { appearance:none; width:14px; height:14px; border:1px solid var(--border-light); border-radius:3px; background:var(--bg-elevated); cursor:pointer; position:relative; transition:all var(--transition); flex-shrink:0; }
input[type="checkbox"]:checked { background:var(--text-primary); border-color:var(--text-primary); }
body.white input[type="checkbox"]:checked { background:var(--accent); border-color:var(--accent); }
input[type="checkbox"]:checked::after { content:'✓'; position:absolute; color:var(--bg-base); font-size:9px; top:50%; left:50%; transform:translate(-50%,-50%); font-weight:900; line-height:1; }

/* ─── Filters ─────────────────────────────────────────────────────────────── */
.filter-row { display:flex; gap:0.45rem; flex-wrap:wrap; align-items:center; }
.filter-select { padding:0.42rem 0.7rem; background:var(--bg-surface); border:1px solid var(--border); border-radius:var(--radius); color:var(--text-secondary); font-family:var(--font-ui); font-size:0.78rem; font-weight:500; appearance:none; cursor:pointer; transition:border-color var(--transition); }
body.white .filter-select { background:#fff; }
.filter-select:focus { outline:none; border-color:var(--accent-muted); }

/* ─── SLA Table ───────────────────────────────────────────────────────────── */
.sla-section { margin-bottom: 1.3rem; }
.sla-table-wrap { background:var(--bg-surface); border:1px solid var(--border); border-radius:var(--radius-lg); overflow:hidden; }
body.white .sla-table-wrap { background:#fff; }
.sla-table { width:100%; border-collapse:collapse; }
.sla-table th { font-size:0.61rem; font-weight:800; color:var(--text-dim); letter-spacing:0.1em; text-transform:uppercase; padding:0.65rem 1rem; border-bottom:1px solid var(--border); text-align:left; background:var(--bg-elevated); }
body.white .sla-table th { background:#f4f9ff; }
.sla-table td { padding:0.72rem 1rem; border-bottom:1px solid var(--border); font-size:0.82rem; color:var(--text-secondary); vertical-align:middle; }
.sla-table tbody tr:last-child td { border-bottom:none; }
.sla-table tbody tr:hover td { background:var(--accent-dim); }
.sla-priority-pill { display:inline-flex; align-items:center; gap:0.4rem; font-weight:700; font-size:0.75rem; }
.sla-dot { width:8px; height:8px; border-radius:50%; flex-shrink:0; }
.sla-mono { font-family:var(--font-mono); font-size:0.8rem; font-weight:600; color:var(--text-primary); }
.sla-breach-badge { display:inline-block; font-size:0.68rem; font-weight:800; padding:0.12rem 0.45rem; border-radius:4px; }
.sla-breach-badge.breach  { background:rgba(239,68,68,0.12);  color:var(--red);   border:1px solid rgba(239,68,68,0.3); }
.sla-breach-badge.ok      { background:rgba(34,197,94,0.1);   color:var(--green); border:1px solid rgba(34,197,94,0.25); }
.sla-breach-badge.warning { background:rgba(245,158,11,0.1);  color:var(--yellow);border:1px solid rgba(245,158,11,0.25); }
body.white .sla-breach-badge.breach  { background:#fee2e2; color:#b91c1c; border-color:#fecaca; }
body.white .sla-breach-badge.ok      { background:#dcfce7; color:#15803d; border-color:#bbf7d0; }
body.white .sla-breach-badge.warning { background:#fef3c7; color:#92400e; border-color:#fde68a; }

/* ─── Modal ───────────────────────────────────────────────────────────────── */
.modal-overlay { display:none; position:fixed; inset:0; background:rgba(0,0,0,0.7); backdrop-filter:blur(4px); z-index:1000; align-items:center; justify-content:center; padding:1rem; }
.modal-overlay.open { display:flex; }
.modal { background:var(--bg-surface); border:1px solid var(--border-light); border-radius:var(--radius-lg); padding:1.7rem; width:100%; max-width:560px; max-height:90vh; overflow-y:auto; position:relative; box-shadow:var(--shadow-lg); animation:modalIn 0.2s ease; }
body.white .modal { background:#fff; }
@keyframes modalIn { from{transform:scale(0.96) translateY(-8px);opacity:0} to{transform:none;opacity:1} }
.modal-title { font-size:1.05rem; font-weight:800; margin-bottom:1.3rem; padding-bottom:0.75rem; border-bottom:1px solid var(--border); color:var(--text-primary); }
.modal-close { position:absolute; top:1rem; right:1rem; background:none; border:none; color:var(--text-dim); cursor:pointer; font-size:1rem; padding:0.2rem; line-height:1; transition:color var(--transition); }
.modal-close:hover { color:var(--text-primary); }
.modal-footer { display:flex; gap:0.6rem; justify-content:flex-end; margin-top:1.3rem; padding-top:1rem; border-top:1px solid var(--border); }

/* ─── Report Form ─────────────────────────────────────────────────────────── */
#view-report { background:var(--bg-base); }
.report-container { max-width:610px; width:100%; margin:0 auto; padding:2rem 1rem 3rem; }
.report-header { background:var(--bg-surface); border:1px solid var(--border); border-radius:var(--radius-lg); padding:1.4rem 1.8rem; margin-bottom:1.3rem; display:flex; align-items:center; gap:1.2rem; }
body.white .report-header { background:#fff; }
.rh-logo-img  { max-height:42px; max-width:130px; object-fit:contain; }
.rh-logo-text { font-size:1.7rem; font-weight:900; letter-spacing:0.1em; color:var(--text-primary); }
body.white .rh-logo-text { color:var(--accent); }
.rh-divider   { width:1px; height:42px; background:var(--border); }
.rh-info h2   { font-size:0.95rem; font-weight:700; color:var(--text-primary); margin-bottom:0.2rem; }
.rh-info .rh-addr { font-size:0.68rem; color:var(--text-dim); line-height:1.55; }
.form-card { background:var(--bg-surface); border:1px solid var(--border); border-radius:var(--radius-lg); padding:1.7rem; }
body.white .form-card { background:#fff; }
.ticket-result { text-align:center; padding:2rem; background:var(--bg-surface); border:1px solid var(--border); border-radius:var(--radius-lg); display:none; margin-top:1rem; }
body.white .ticket-result { background:#fff; }
.ticket-result.show { display:block; }
.ticket-id-display { font-family:var(--font-mono); font-size:1.4rem; font-weight:800; color:var(--text-primary); letter-spacing:0.05em; margin:0.8rem 0; }

/* ─── Detail / History ────────────────────────────────────────────────────── */
.detail-grid { display:grid; grid-template-columns:1fr 1fr; gap:1rem; margin-bottom:1.2rem; }
.detail-item label { font-size:0.62rem; font-weight:700; color:var(--text-dim); text-transform:uppercase; letter-spacing:0.1em; display:block; margin-bottom:0.22rem; }
.detail-item .val  { font-size:0.87rem; color:var(--text-primary); }
.desc-box { background:var(--bg-elevated); border:1px solid var(--border); border-radius:var(--radius); padding:0.75rem; font-size:0.83rem; white-space:pre-wrap; line-height:1.6; color:var(--text-secondary); }
body.white .desc-box { background:#f8faff; }
.notes-box { background:var(--accent-dim); border:1px solid var(--border); border-radius:var(--radius); padding:0.75rem; font-size:0.83rem; white-space:pre-wrap; line-height:1.6; color:var(--text-secondary); margin-top:0.4rem; }
.history-list { list-style:none; }
.history-list li { display:flex; gap:0.65rem; padding:0.6rem 0; border-bottom:1px solid var(--border); font-size:0.78rem; color:var(--text-secondary); }
.history-list li:last-child { border-bottom:none; }
.history-dot { width:6px; height:6px; border-radius:50%; background:var(--text-dim); flex-shrink:0; margin-top:4px; }

/* ─── Roles ───────────────────────────────────────────────────────────────── */
.role-chip { display:inline-flex; padding:0.1rem 0.45rem; border-radius:3px; font-size:0.63rem; font-weight:800; text-transform:uppercase; letter-spacing:0.06em; }
.role-admin  { background:rgba(239,68,68,0.1);  color:var(--red);    border:1px solid rgba(239,68,68,0.2); }
.role-editor  { background:rgba(96,165,250,0.1);  color:var(--blue);   border:1px solid rgba(96,165,250,0.2); }
.role-compras    { background:rgba(99,102,241,0.12); color:#6366f1;    border:1px solid rgba(99,102,241,0.25); }
.role-superadmin { background:rgba(234,179,8,0.15);   color:#ca8a04;    border:1px solid rgba(234,179,8,0.3); }
.role-viewer  { background:rgba(148,163,184,0.1); color:var(--text-dim);border:1px solid rgba(148,163,184,0.2); }
.role-reader { background:var(--accent-dim);    color:var(--text-dim);border:1px solid var(--border); }

/* ─── File Upload ─────────────────────────────────────────────────────────── */
.file-upload-area { border:1px dashed var(--border-light); border-radius:var(--radius); padding:1.2rem; text-align:center; cursor:pointer; transition:all var(--transition); position:relative; }
.file-upload-area:hover,.file-upload-area.dragover { border-color:var(--accent-muted); background:var(--accent-dim); }
.file-upload-area input[type="file"] { position:absolute; inset:0; opacity:0; cursor:pointer; }
.file-upload-area .icon { font-size:1.5rem; margin-bottom:0.35rem; }
.file-upload-area p { font-size:0.76rem; color:var(--text-dim); }

/* ─── Pagination ──────────────────────────────────────────────────────────── */
.pagination { display:flex; gap:0.32rem; align-items:center; }
.page-btn { width:27px; height:27px; display:flex; align-items:center; justify-content:center; background:var(--bg-card); border:1px solid var(--border); border-radius:var(--radius); font-size:0.74rem; cursor:pointer; color:var(--text-secondary); transition:all var(--transition); }
.page-btn:hover   { border-color:var(--border-light); color:var(--text-primary); }
.page-btn.active  { background:var(--text-primary); color:var(--bg-base); border-color:var(--text-primary); font-weight:800; }
body.white .page-btn.active { background:var(--accent); border-color:var(--accent); color:#fff; }
.page-btn:disabled{ opacity:0.3; cursor:not-allowed; }

/* ─── Utilities ───────────────────────────────────────────────────────────── */
.hamburger { display:none; background:none; border:none; color:var(--text-primary); font-size:1.15rem; cursor:pointer; padding:0.3rem; }
.hidden    { display:none !important; }
.flex      { display:flex; } .gap-1 { gap:0.5rem; }
.ml-auto   { margin-left:auto; }
.divider   { height:1px; background:var(--border); margin:1rem 0; }

/* ─── Responsive ──────────────────────────────────────────────────────────── */
@media (max-width:768px) {
  .sidebar { transform:translateX(-100%); }
  .sidebar.open { transform:none; box-shadow:var(--shadow-lg); }
  .main-content { margin-left:0; }
  .hamburger { display:block; }
  .stats-grid { grid-template-columns:repeat(2,1fr); }
  .detail-grid { grid-template-columns:1fr; }
  .form-row { grid-template-columns:1fr; }
  .logo-theme-btn { width:28px; height:28px; font-size:0.78rem; }
}

/* ══════════════════════════════════════════════════════════════════════════════
   TESIA — Widget de Chat IA
   ══════════════════════════════════════════════════════════════════════════════ */

/* ── FAB (botón flotante) ────────────────────────────────────────────────── */
.tesia-fab {
  position: fixed;
  bottom: 1.6rem;
  right: 1.6rem;
  z-index: 8000;
  width: 56px;
  height: 56px;
  border-radius: 50%;
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--accent);
  color: var(--bg-base);
  box-shadow: 0 4px 20px var(--accent-glow), 0 2px 8px rgba(0,0,0,0.4);
  transition: transform 0.2s ease, box-shadow 0.2s ease;
  outline: none;
}
.tesia-fab:hover {
  transform: scale(1.1) translateY(-2px);
  box-shadow: 0 6px 28px var(--accent-glow), 0 3px 12px rgba(0,0,0,0.5);
}
.tesia-fab.open {
  transform: scale(0.92);
}
.tesia-fab-icon { display: flex; align-items: center; }
.tesia-fab-badge {
  position: absolute;
  top: -3px; right: -3px;
  background: var(--red);
  color: #fff;
  font-size: 0.6rem;
  font-weight: 800;
  width: 18px; height: 18px;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  border: 2px solid var(--bg-base);
}

/* ── Panel ───────────────────────────────────────────────────────────────── */
.tesia-panel {
  position: fixed;
  bottom: 5.2rem;
  right: 1.6rem;
  z-index: 7999;
  width: 370px;
  max-height: 560px;
  display: flex;
  flex-direction: column;
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  overflow: hidden;
  transform: scale(0.92) translateY(12px);
  transform-origin: bottom right;
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.22s ease, transform 0.22s ease;
}
.tesia-panel.open {
  opacity: 1;
  transform: scale(1) translateY(0);
  pointer-events: all;
}

/* ── Header ──────────────────────────────────────────────────────────────── */
.tesia-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0.85rem 1rem;
  background: var(--bg-elevated);
  border-bottom: 1px solid var(--border);
  flex-shrink: 0;
}
.tesia-header-info {
  display: flex;
  align-items: center;
  gap: 0.6rem;
}
.tesia-avatar {
  width: 34px; height: 34px;
  border-radius: 50%;
  background: var(--accent);
  color: var(--bg-base);
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
  box-shadow: 0 0 0 2px var(--accent-glow);
}
.tesia-name {
  font-weight: 700;
  font-size: 0.85rem;
  color: var(--text-primary);
  letter-spacing: 0.03em;
}
.tesia-status {
  font-size: 0.65rem;
  color: var(--text-dim);
  display: flex;
  align-items: center;
  gap: 0.3rem;
  margin-top: 1px;
}
.tesia-dot {
  width: 6px; height: 6px;
  border-radius: 50%;
  background: var(--green);
  display: inline-block;
  animation: tesia-pulse 2s infinite;
}
@keyframes tesia-pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.4; }
}
.tesia-header-actions {
  display: flex;
  gap: 0.25rem;
}
.tesia-action-btn {
  background: none;
  border: none;
  cursor: pointer;
  padding: 0.35rem;
  border-radius: var(--radius);
  color: var(--text-secondary);
  display: flex; align-items: center;
  transition: background 0.15s, color 0.15s;
}
.tesia-action-btn:hover {
  background: var(--accent-dim);
  color: var(--text-primary);
}

/* ── Messages ────────────────────────────────────────────────────────────── */
.tesia-messages {
  flex: 1;
  overflow-y: auto;
  padding: 1rem 0.85rem;
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
  scroll-behavior: smooth;
}
.tesia-messages::-webkit-scrollbar { width: 4px; }
.tesia-messages::-webkit-scrollbar-thumb { background: var(--border-light); border-radius: 2px; }

/* ── Burbuja base ────────────────────────────────────────────────────────── */
.tesia-msg {
  display: flex;
  flex-direction: column;
  max-width: 88%;
  animation: tesia-fadein 0.18s ease;
}
@keyframes tesia-fadein {
  from { opacity: 0; transform: translateY(6px); }
  to   { opacity: 1; transform: translateY(0); }
}
.tesia-msg.user  { align-self: flex-end; align-items: flex-end; }
.tesia-msg.bot   { align-self: flex-start; align-items: flex-start; }
.tesia-msg.system { align-self: center; max-width: 96%; }

.tesia-bubble {
  padding: 0.6rem 0.85rem;
  border-radius: var(--radius-lg);
  font-size: 0.82rem;
  line-height: 1.55;
  word-break: break-word;
}

/* Usuario */
.tesia-msg.user .tesia-bubble {
  background: var(--accent);
  color: var(--bg-base);
  border-bottom-right-radius: 4px;
}

/* Bot */
.tesia-msg.bot .tesia-bubble {
  background: var(--bg-card);
  color: var(--text-primary);
  border-bottom-left-radius: 4px;
  border: 1px solid var(--border);
}

/* Sistema / info */
.tesia-msg.system .tesia-bubble {
  background: var(--accent-dim);
  color: var(--text-secondary);
  border: 1px solid var(--border);
  font-size: 0.75rem;
  text-align: center;
  border-radius: var(--radius);
}

/* Timestamp */
.tesia-ts {
  font-size: 0.6rem;
  color: var(--text-dim);
  margin-top: 3px;
  padding: 0 0.25rem;
}

/* ── Ticket card en el chat ──────────────────────────────────────────────── */
.tesia-ticket-card {
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  overflow: hidden;
  font-size: 0.78rem;
  width: 100%;
  max-width: 320px;
  margin-top: 0.5rem;
}
.tesia-ticket-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0.55rem 0.75rem;
  background: var(--bg-card);
  border-bottom: 1px solid var(--border);
}
.tesia-ticket-id {
  font-family: var(--font-mono);
  font-weight: 700;
  font-size: 0.78rem;
  color: var(--text-primary);
}
.tesia-ticket-body {
  padding: 0.55rem 0.75rem;
  display: flex;
  flex-direction: column;
  gap: 0.35rem;
}
.tesia-ticket-row {
  display: flex;
  align-items: flex-start;
  gap: 0.4rem;
  color: var(--text-secondary);
  font-size: 0.75rem;
}
.tesia-ticket-row strong {
  color: var(--text-primary);
  font-weight: 600;
  min-width: 72px;
  flex-shrink: 0;
}
.tesia-ticket-notes {
  background: var(--accent-dim);
  border-top: 1px solid var(--border);
  padding: 0.5rem 0.75rem;
  font-size: 0.74rem;
  color: var(--text-secondary);
  font-style: italic;
  line-height: 1.5;
}

/* ── Typing indicator ────────────────────────────────────────────────────── */
.tesia-typing .tesia-bubble {
  padding: 0.65rem 1rem;
  display: flex;
  align-items: center;
  gap: 4px;
}
.tesia-dot-anim {
  width: 6px; height: 6px;
  border-radius: 50%;
  background: var(--text-dim);
  animation: tesia-bounce 1.1s infinite ease-in-out;
}
.tesia-dot-anim:nth-child(2) { animation-delay: 0.18s; }
.tesia-dot-anim:nth-child(3) { animation-delay: 0.36s; }
@keyframes tesia-bounce {
  0%, 80%, 100% { transform: translateY(0); }
  40% { transform: translateY(-5px); }
}

/* ── Footer / Input ──────────────────────────────────────────────────────── */
.tesia-footer {
  padding: 0.7rem 0.85rem 0.6rem;
  border-top: 1px solid var(--border);
  background: var(--bg-elevated);
  flex-shrink: 0;
}
.tesia-input-row {
  display: flex;
  gap: 0.5rem;
  align-items: center;
}
.tesia-input-wrap { flex: 1; }
.tesia-input {
  width: 100%;
  padding: 0.5rem 0.75rem;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  background: var(--bg-card);
  color: var(--text-primary);
  font-size: 0.82rem;
  font-family: var(--font-ui);
  outline: none;
  transition: border-color 0.15s;
}
.tesia-input:focus {
  border-color: var(--accent-muted);
}
.tesia-input::placeholder { color: var(--text-dim); }
.tesia-send {
  width: 36px; height: 36px;
  border-radius: var(--radius);
  border: none;
  background: var(--accent);
  color: var(--bg-base);
  cursor: pointer;
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
  transition: opacity 0.15s, transform 0.15s;
}
.tesia-send:hover { opacity: 0.88; transform: scale(1.05); }
.tesia-send:disabled { opacity: 0.4; cursor: not-allowed; transform: none; }
.tesia-hint {
  font-size: 0.6rem;
  color: var(--text-dim);
  text-align: center;
  margin-top: 0.4rem;
}

/* ── Quick chips (sugerencias rápidas) ───────────────────────────────────── */
.tesia-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  margin-bottom: 0.35rem;
}
.tesia-chip {
  padding: 0.28rem 0.65rem;
  border-radius: 99px;
  border: 1px solid var(--border);
  background: var(--bg-card);
  color: var(--text-secondary);
  font-size: 0.7rem;
  cursor: pointer;
  transition: background 0.15s, color 0.15s;
}
.tesia-chip:hover {
  background: var(--accent-dim);
  color: var(--text-primary);
  border-color: var(--accent-muted);
}

/* ── Responsive ──────────────────────────────────────────────────────────── */
@media (max-width: 480px) {
  .tesia-panel {
    width: calc(100vw - 1.6rem);
    right: 0.8rem;
    bottom: 5rem;
    max-height: calc(100dvh - 6rem);
  }
  .tesia-fab {
    bottom: 1rem;
    right: 1rem;
  }
}

/* ══════════════════════════════════════════════════════════════════════════════
   REPORTES Y ESTADÍSTICAS
   ══════════════════════════════════════════════════════════════════════════════ */

/* KPI row */
.report-kpi-row {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 1rem;
  margin-bottom: 1.4rem;
}
.report-kpi-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 1.1rem 1.3rem;
  text-align: center;
}
.kpi-value {
  font-size: 2rem;
  font-weight: 900;
  color: var(--text-primary);
  line-height: 1;
  margin-bottom: 0.35rem;
  font-family: var(--font-mono);
}
.kpi-label {
  font-size: 0.72rem;
  color: var(--text-secondary);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.06em;
}

/* Chart grid */
.chart-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 1rem;
}
.chart-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 1.1rem 1.3rem 1rem;
  position: relative;
}
.chart-card canvas {
  max-height: 220px;
}
.chart-wide {
  grid-column: 1 / -1;
}
.chart-wide canvas {
  max-height: 180px;
}
.chart-title {
  font-size: 0.72rem;
  font-weight: 700;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.08em;
  margin-bottom: 0.8rem;
}

/* Responsive reports */
@media (max-width: 900px) {
  .report-kpi-row { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 600px) {
  .report-kpi-row { grid-template-columns: 1fr; }
  .chart-grid     { grid-template-columns: 1fr; }
  .chart-wide     { grid-column: 1; }
}

/* ══════════════════════════════════════════════════════════════════════════════
   TESIA — FORMULARIO INLINE DE TICKET
   ══════════════════════════════════════════════════════════════════════════════ */
.tesia-create-form {
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 0.75rem;
  margin-top: 0.5rem;
  width: 100%;
  max-width: 320px;
  font-size: 0.78rem;
}
.tesia-create-form .tf-label {
  font-size: 0.65rem;
  font-weight: 700;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.07em;
  margin-bottom: 0.2rem;
  display: block;
}
.tesia-create-form input,
.tesia-create-form select,
.tesia-create-form textarea {
  width: 100%;
  padding: 0.38rem 0.55rem;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: var(--bg-card);
  color: var(--text-primary);
  font-size: 0.78rem;
  font-family: var(--font-ui);
  margin-bottom: 0.5rem;
  outline: none;
  transition: border-color 0.15s;
}
.tesia-create-form input:focus,
.tesia-create-form select:focus,
.tesia-create-form textarea:focus { border-color: var(--accent-muted); }
.tesia-create-form textarea { resize: vertical; min-height: 60px; }
.tesia-create-form .tcf-row { display: flex; gap: 0.4rem; }
.tesia-create-form .tcf-row > div { flex: 1; }
.tesia-create-form .tcf-actions {
  display: flex;
  gap: 0.4rem;
  margin-top: 0.2rem;
}
.tcf-submit {
  flex: 1;
  padding: 0.4rem;
  background: var(--accent);
  color: var(--bg-base);
  border: none;
  border-radius: var(--radius);
  font-size: 0.75rem;
  font-weight: 700;
  cursor: pointer;
  transition: opacity 0.15s;
}
.tcf-submit:hover { opacity: 0.85; }
.tcf-cancel {
  padding: 0.4rem 0.7rem;
  background: none;
  color: var(--text-secondary);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  font-size: 0.75rem;
  cursor: pointer;
}
.tesia-success-card {
  background: var(--lightGreen, rgba(22,163,74,0.1));
  border: 1px solid var(--green);
  border-radius: var(--radius);
  padding: 0.65rem 0.85rem;
  margin-top: 0.5rem;
  font-size: 0.78rem;
  color: var(--green);
  font-weight: 600;
}

/* ── Logo theme button wrapper + dropdown ────────────────────────────── */
.logo-theme-wrap {
  margin-left: auto;
  position: relative;
  flex-shrink: 0;
}

.theme-dropdown {
  position: absolute;
  top: calc(100% + 10px);
  left: 50%;
  transform: translateX(-50%) scale(0.92);
  transform-origin: top center;
  background: var(--bg-elevated);
  border: 1px solid var(--border-light);
  border-radius: var(--radius-lg);
  padding: 0.75rem 0.85rem 0.7rem;
  box-shadow: var(--shadow-lg);
  z-index: 9999;
  min-width: 160px;
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.18s ease, transform 0.18s ease;
}
.theme-dropdown.open {
  opacity: 1;
  pointer-events: all;
  transform: translateX(-50%) scale(1);
}
.theme-dropdown-label {
  font-size: 0.62rem;
  font-weight: 700;
  color: var(--text-dim);
  text-transform: uppercase;
  letter-spacing: 0.1em;
  margin-bottom: 0.6rem;
  text-align: center;
}
/* override grid inside dropdown — 5 cols */
.theme-dropdown .theme-picker-grid {
  display: grid;
  grid-template-columns: repeat(5, 1fr);
  gap: 7px;
}
.theme-dropdown .theme-swatch {
  width: 26px;
  height: 26px;
}
/* tooltip en el dropdown apunta hacia arriba */
.theme-dropdown .theme-swatch[title]::after {
  bottom: calc(100% + 5px);
  top: auto;
}

/* ── Picker highlight animation (legacy) ────────────────────────────────── */
@keyframes picker-flash {
  0%,100% { background: transparent; }
  40%      { background: var(--accent-dim); border-radius: var(--radius); }
}
.picker-highlight { animation: picker-flash 0.9s ease; }

/* ── TesIA idle pulse ────────────────────────────────────────────────────── */
@keyframes tesia-pulse {
  0%,100% { box-shadow: 0 0 0 0 var(--accent-glow); }
  50%      { box-shadow: 0 0 0 8px transparent; }
}
.tesia-fab.idle-ping { animation: tesia-pulse 1.4s ease 3; }

/* ── Botón de tema flotante (vistas públicas: login y reporte) ───────────── */
.public-theme-wrap {
  position: fixed;
  top: 0.9rem;
  right: 0.9rem;
  z-index: 9100;
}
/* Ocultar en view-main (ya está en el sidebar) */
#view-main.active ~ * .public-theme-wrap,
body.view-main-active .public-theme-wrap { display: none; }

/* El dropdown del botón público abre hacia abajo-izquierda */
.public-theme-wrap .theme-dropdown {
  right: 0;
  left: auto;
  transform: scale(0.92);
  transform-origin: top right;
}
.public-theme-wrap .theme-dropdown.open {
  transform: scale(1);
}

/* ── Sidebar toggle button ────────────────────────────────────────────────── */
.sidebar-toggle-btn {
  flex-shrink: 0;
  width: 26px; height: 26px; border-radius: 50%;
  border: 1px solid var(--border-light);
  background: var(--bg-elevated);
  color: var(--text-dim); font-size: 0.65rem;
  cursor: pointer; display: flex; align-items: center; justify-content: center;
  transition: all var(--transition);
}
.sidebar-toggle-btn:hover { color: var(--text-primary); background: var(--bg-card); transform: scale(1.1); }

/* ── Sidebar collapsed ────────────────────────────────────────────────────── */
.sidebar.collapsed { width: 64px; overflow: hidden; }
.sidebar.collapsed .sidebar-logo-img,
.sidebar.collapsed .sidebar-logo-text,
.sidebar.collapsed .sidebar-logo-sub,
.sidebar.collapsed #sb-logo-fb { display: none !important; }
.sidebar.collapsed .nav-section-title { opacity:0; height:0; overflow:hidden; margin:0; padding:0; }
.sidebar.collapsed .nav-item { justify-content:center; padding:0.65rem 0; position:relative; }
.sidebar.collapsed .nav-item .icon { margin:0; font-size:1.1rem; }
.sidebar.collapsed .nav-item span:not(.icon):not(.nav-badge) { display:none; }
.sidebar.collapsed .nav-badge { position:absolute; top:3px; right:5px; font-size:0.5rem; min-width:14px; height:14px; line-height:14px; padding:0 3px; }
.sidebar.collapsed .sidebar-user .name,
.sidebar.collapsed .sidebar-user .role,
.sidebar.collapsed #socket-status,
.sidebar.collapsed .conn-row span:last-child,
.sidebar.collapsed .btn-full { display:none; }
.sidebar.collapsed .sidebar-footer { padding:0.6rem 0.4rem; }
.sidebar.collapsed .sidebar-user { justify-content:center; }
.sidebar.collapsed #pwa-install-wrap { display:none !important; }
.sidebar.collapsed .logo-theme-btn { display:none; }
.sidebar.collapsed .sidebar-toggle-btn { margin:0 auto; }
/* Contenido se expande */
.sidebar.collapsed + .main-content { margin-left:64px; }
/* Transición suave */
.sidebar { transition: width 0.25s ease, transform 0.28s ease; }
.main-content { transition: margin-left 0.25s ease; }


/* ── TesIA Mic button ────────────────────────────────────────────────────── */
.tesia-mic {
  flex-shrink: 0; width: 36px; height: 36px; border-radius: 50%;
  border: 1px solid var(--border-light); background: var(--bg-elevated);
  color: var(--text-secondary); font-size: 1rem;
  cursor: pointer; display: flex; align-items: center; justify-content: center;
  transition: all 0.18s ease;
}
.tesia-mic:hover { background: var(--accent-dim); color: var(--accent); transform: scale(1.08); }
@keyframes mic-pulse {
  0%,100% { box-shadow: 0 0 0 0 rgba(239,68,68,0.6); }
  50%      { box-shadow: 0 0 0 9px rgba(239,68,68,0); }
}
.tesia-mic.listening {
  background: var(--red); color: #fff; border-color: var(--red);
  animation: mic-pulse 1s ease infinite;
}
#tesia-voice-btn { font-size: 0.95rem; }

/* ═══════════════════════════════════════════════════════════════════════════
   WALLPAPER — Fondo personalizable
   ═══════════════════════════════════════════════════════════════════════════ */

/* Capa de imagen detrás de todo */
#app-wallpaper {
  position: fixed; inset: 0; z-index: 0;
  background-size: cover; background-position: center; background-repeat: no-repeat;
  opacity: 0;
  transition: opacity 0.5s ease;
  pointer-events: none;
}
#app-wallpaper.active { opacity: 1; }

/* El app normal va sobre el fondo */
#app { position: relative; z-index: 1; }

/* Con wallpaper activo — hacer sidebar y main semi-transparentes */
body.has-wallpaper .sidebar {
  background: rgba(var(--bg-surface-rgb, 10,10,10), 0.82) !important;
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
}
body.has-wallpaper .main-content {
  background: rgba(var(--bg-base-rgb, 8,8,8), 0.55) !important;
  backdrop-filter: blur(2px);
}
body.has-wallpaper .stat-card,
body.has-wallpaper .card,
body.has-wallpaper .tickets-table-wrap,
body.has-wallpaper .section-header {
  background: rgba(var(--bg-surface-rgb, 10,10,10), 0.75) !important;
  backdrop-filter: blur(8px);
}
body.has-wallpaper.white .sidebar  { background: rgba(255,255,255,0.82) !important; }
body.has-wallpaper.white .main-content { background: rgba(240,246,255,0.60) !important; }

/* ── Panel de wallpaper ───────────────────────────────────────────────────── */
.wallpaper-panel {
  position: fixed; inset: 0; z-index: 1100;
  background: rgba(0,0,0,0.65);
  backdrop-filter: blur(4px);
  display: flex; align-items: center; justify-content: center;
  opacity: 0; pointer-events: none;
  transition: opacity 0.2s;
}
.wallpaper-panel.open { opacity: 1; pointer-events: all; }

.wallpaper-box {
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  width: 100%; max-width: 420px;
  padding: 1.5rem;
  display: flex; flex-direction: column; gap: 1.1rem;
}
.wallpaper-box h3 {
  margin: 0; font-size: 0.95rem; font-weight: 700;
  color: var(--text-primary); display: flex; align-items: center; gap: 0.5rem;
}
.wallpaper-preview {
  width: 100%; height: 130px; border-radius: var(--radius);
  border: 2px dashed var(--border-light);
  background: var(--bg-elevated);
  background-size: cover; background-position: center;
  display: flex; align-items: center; justify-content: center;
  color: var(--text-dim); font-size: 0.82rem; cursor: pointer;
  transition: border-color 0.2s;
  position: relative; overflow: hidden;
}
.wallpaper-preview:hover { border-color: var(--accent); }
.wallpaper-preview .wp-overlay-label {
  position: absolute; inset: 0;
  background: rgba(0,0,0,0.45);
  display: flex; align-items: center; justify-content: center;
  font-size: 0.85rem; color: #fff; font-weight: 600;
  opacity: 0; transition: opacity 0.2s;
}
.wallpaper-preview:hover .wp-overlay-label { opacity: 1; }

/* Slider de opacidad */
.wallpaper-slider-wrap { display: flex; flex-direction: column; gap: 0.35rem; }
.wallpaper-slider-wrap label {
  font-size: 0.72rem; font-weight: 700; text-transform: uppercase;
  letter-spacing: 0.08em; color: var(--text-dim);
  display: flex; justify-content: space-between;
}
input[type=range].wp-slider {
  -webkit-appearance: none; appearance: none;
  width: 100%; height: 4px;
  border-radius: 2px; background: var(--border-light);
  outline: none; cursor: pointer;
}
input[type=range].wp-slider::-webkit-slider-thumb {
  -webkit-appearance: none; width: 16px; height: 16px;
  border-radius: 50%; background: var(--accent);
  cursor: pointer; border: 2px solid var(--bg-surface);
  box-shadow: 0 0 0 2px var(--accent);
}

/* Botón en sidebar */
.sidebar-wallpaper-btn {
  width: 100%; display: flex; align-items: center; gap: 0.55rem;
  background: none; border: none; cursor: pointer;
  color: var(--text-dim); font-size: 0.8rem; padding: 0.45rem 0.6rem;
  border-radius: var(--radius); transition: all 0.15s;
  text-align: left;
}
.sidebar-wallpaper-btn:hover { background: var(--bg-elevated); color: var(--text-primary); }
.sidebar-wallpaper-btn .wp-icon { font-size: 1rem; }

/* ═══════════════════════════════════════════════════════════════════════════
   RELOJ EN VIVO — Tickets Críticos
   ═══════════════════════════════════════════════════════════════════════════ */
.critical-clocks-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
  gap: 1rem;
  margin-bottom: 1.5rem;
}
.critical-clock-card {
  background: var(--bg-surface);
  border: 1px solid rgba(239,68,68,0.35);
  border-left: 4px solid var(--red);
  border-radius: var(--radius-lg);
  padding: 1rem 1.1rem;
  cursor: pointer;
  transition: transform 0.15s, box-shadow 0.15s;
  position: relative;
  overflow: hidden;
}
.critical-clock-card:hover { transform: translateY(-2px); box-shadow: 0 4px 20px rgba(239,68,68,0.18); }
.critical-clock-card::before {
  content: '';
  position: absolute; inset: 0;
  background: radial-gradient(circle at 80% 20%, rgba(239,68,68,0.06), transparent 60%);
  pointer-events: none;
}
.cc-header { display: flex; justify-content: space-between; align-items: flex-start; margin-bottom: 0.5rem; }
.cc-id { font-family: var(--font-mono, monospace); font-size: 0.85rem; font-weight: 800; color: var(--accent-muted); }
.cc-priority { font-size: 0.65rem; font-weight: 800; text-transform: uppercase; letter-spacing: 0.1em;
               padding: 2px 8px; border-radius: 4px; background: rgba(239,68,68,0.15); color: var(--red); }
.cc-reporter { font-size: 0.82rem; font-weight: 600; color: var(--text-primary); margin-bottom: 0.2rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.cc-error    { font-size: 0.75rem; color: var(--text-secondary); margin-bottom: 0.65rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.cc-clock-wrap { text-align: center; }
.cc-clock {
  font-family: var(--font-mono, monospace);
  font-size: 1.7rem; font-weight: 900; letter-spacing: 0.06em;
  color: var(--red);
  text-shadow: 0 0 12px rgba(239,68,68,0.4);
  line-height: 1;
}
.cc-clock.warning { color: var(--yellow); text-shadow: 0 0 12px rgba(245,158,11,0.4); }
.cc-clock.ok      { color: var(--green);  text-shadow: 0 0 12px rgba(34,197,94,0.4); }
.cc-clock-label { font-size: 0.65rem; color: var(--text-dim); text-transform: uppercase;
                  letter-spacing: 0.1em; margin-top: 3px; }
.cc-sla-bar { height: 3px; background: var(--border-light); border-radius: 2px; margin-top: 0.5rem; overflow: hidden; }
.cc-sla-fill { height: 100%; border-radius: 2px; transition: width 1s linear; }
.cc-agent { font-size: 0.7rem; color: var(--text-dim); margin-top: 0.45rem; text-align: center; }

/* ═══════════════════════════════════════════════════════════════════════════
   KANBAN
   ═══════════════════════════════════════════════════════════════════════════ */
.kanban-toolbar {
  display: flex; align-items: center; gap: 0.7rem;
  margin-bottom: 1rem; flex-wrap: wrap;
}
.kanban-toolbar select, .kanban-toolbar input {
  padding: 0.4rem 0.7rem; border-radius: var(--radius);
  border: 1px solid var(--border-light);
  background: var(--bg-elevated); color: var(--text-primary);
  font-size: 0.82rem;
}
.kanban-board {
  display: flex; gap: 0.9rem;
  overflow-x: auto; padding-bottom: 1rem;
  align-items: flex-start;
}
.kanban-col {
  flex: 0 0 230px; min-width: 230px;
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  display: flex; flex-direction: column;
  max-height: calc(100vh - 220px);
}
.kanban-col-header {
  padding: 0.7rem 0.85rem;
  border-bottom: 1px solid var(--border);
  display: flex; align-items: center; justify-content: space-between;
  position: sticky; top: 0; background: var(--bg-surface);
  border-radius: var(--radius-lg) var(--radius-lg) 0 0; z-index: 1;
}
.kanban-col-title { font-size: 0.75rem; font-weight: 800; text-transform: uppercase; letter-spacing: 0.1em; }
.kanban-col-count { font-size: 0.7rem; font-weight: 700; padding: 1px 7px; border-radius: 999px;
                    background: var(--bg-elevated); color: var(--text-dim); }
.kanban-cards { padding: 0.5rem 0.5rem; overflow-y: auto; flex: 1; display: flex; flex-direction: column; gap: 0.5rem; }
.kanban-card {
  background: var(--bg-elevated);
  border: 1px solid var(--border-light);
  border-radius: var(--radius);
  padding: 0.65rem 0.75rem;
  cursor: pointer;
  transition: transform 0.12s, box-shadow 0.12s, border-color 0.12s;
  border-left: 3px solid transparent;
}
.kanban-card:hover { transform: translateY(-1px); box-shadow: var(--shadow); border-color: var(--border); }
.kanban-card[data-priority="critica"] { border-left-color: var(--red); }
.kanban-card[data-priority="alta"]    { border-left-color: var(--orange); }
.kanban-card[data-priority="media"]   { border-left-color: var(--yellow); }
.kanban-card[data-priority="baja"]    { border-left-color: var(--green); }
/* Drag & Drop */
.kanban-card.dragging { opacity: 0.45; box-shadow: var(--shadow-lg); }
.kanban-col.drag-over .kanban-cards { background: rgba(var(--accent-rgb,99,102,241),0.06); border-radius: 0 0 var(--radius-lg) var(--radius-lg); }
.kanban-card-id    { font-family: var(--font-mono, monospace); font-size: 0.7rem; font-weight: 700; color: var(--accent-muted); margin-bottom: 0.25rem; }
.kanban-card-title { font-size: 0.8rem; font-weight: 600; color: var(--text-primary); margin-bottom: 0.3rem;
                     display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.kanban-card-meta  { display: flex; justify-content: space-between; align-items: center; margin-top: 0.35rem; }
.kanban-card-agent { font-size: 0.65rem; color: var(--text-dim); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 100px; }
.kanban-empty { text-align: center; padding: 1.5rem 0.5rem; color: var(--text-dim); font-size: 0.78rem; }

/* Col colores */
.kanban-col[data-status="abierto"]    .kanban-col-title { color: var(--accent); }
.kanban-col[data-status="en_proceso"] .kanban-col-title { color: var(--yellow); }
.kanban-col[data-status="en_espera"]  .kanban-col-title { color: var(--orange); }
.kanban-col[data-status="resuelto"]   .kanban-col-title { color: var(--green); }
.kanban-col[data-status="cerrado"]    .kanban-col-title { color: var(--text-dim); }

/* ═══════════════════════════════════════════════════════════════════════════
   REPORTES — Toolbar fecha + PDF
   ═══════════════════════════════════════════════════════════════════════════ */
.reports-toolbar {
  display: flex; align-items: center; gap: 0.7rem;
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 0.75rem 1rem;
  margin-bottom: 1.1rem;
  flex-wrap: wrap;
}
.reports-date-group { display: flex; align-items: center; gap: 0.4rem; }
.reports-date-label { font-size: 0.7rem; font-weight: 700; color: var(--text-dim);
                      text-transform: uppercase; letter-spacing: 0.08em; white-space: nowrap; }
.reports-date-input {
  padding: 0.35rem 0.6rem;
  border-radius: var(--radius);
  border: 1px solid var(--border-light);
  background: var(--bg-elevated);
  color: var(--text-primary);
  font-size: 0.82rem;
  cursor: pointer;
}
.reports-date-input::-webkit-calendar-picker-indicator { filter: invert(0.6); cursor: pointer; }
body.white .reports-date-input::-webkit-calendar-picker-indicator { filter: none; }

/* KPI card animación al cambiar valor */
@keyframes kpi-pop { 0%{transform:scale(1)} 50%{transform:scale(1.08)} 100%{transform:scale(1)} }
.kpi-value.updated { animation: kpi-pop 0.3s ease; }

/* PDF export button loading state */
#rpt-pdf-btn:disabled { opacity: 0.6; cursor: not-allowed; }

/* ═══════════════════════════════════════════════════════════════════════════
   LOGIN WALLPAPER BUTTON + PANEL
   ═══════════════════════════════════════════════════════════════════════════ */
.login-wp-btn {
  position: fixed; bottom: 1rem; right: 1rem; z-index: 10;
  background: rgba(0,0,0,0.55); color: #fff;
  border: 1px solid rgba(255,255,255,0.18);
  border-radius: 999px;
  padding: 0.45rem 0.9rem;
  font-size: 0.75rem; font-weight: 700;
  cursor: pointer; backdrop-filter: blur(8px);
  transition: all 0.2s; letter-spacing: 0.04em;
  display: flex; align-items: center; gap: 0.4rem;
}
.login-wp-btn:hover { background: rgba(0,0,0,0.75); transform: translateY(-1px); }
body.white .login-wp-btn {
  background: rgba(255,255,255,0.75); color: #0f172a;
  border-color: rgba(0,0,0,0.15);
}

/* ═══════════════════════════════════════════════════════════════════════════
   SETTINGS SECTION — Configuración del sistema
   ═══════════════════════════════════════════════════════════════════════════ */
.settings-card {
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  margin-bottom: 1.2rem;
  overflow: hidden;
}
.settings-card-title {
  padding: 0.85rem 1.2rem;
  font-size: 0.82rem; font-weight: 800;
  text-transform: uppercase; letter-spacing: 0.1em;
  color: var(--text-secondary);
  border-bottom: 1px solid var(--border);
  background: var(--bg-elevated);
}
.settings-card-body { padding: 1.2rem; }

.settings-wp-row {
  display: flex; gap: 1.5rem; align-items: flex-start;
}
.settings-wp-info { flex: 0 0 220px; }
.settings-wp-label { font-size: 0.88rem; font-weight: 700; color: var(--text-primary); margin-bottom: 0.25rem; }
.settings-wp-desc  { font-size: 0.75rem; color: var(--text-dim); line-height: 1.5; }

.settings-wp-controls { display: flex; gap: 1rem; align-items: flex-start; flex: 1; }
.settings-sliders { flex: 1; display: flex; flex-direction: column; gap: 0.6rem; }

/* Preview pequeño en settings */
.wallpaper-preview.sm {
  width: 120px; height: 80px; flex-shrink: 0;
  font-size: 0.72rem;
}

@media (max-width: 700px) {
  .settings-wp-row { flex-direction: column; }
  .settings-wp-info { flex: none; }
  .settings-wp-controls { flex-direction: column; }
}


/* ═══════════════════════════════════════════════════════════════════════════
   NAV SUBMENU — Herramientas
   ═══════════════════════════════════════════════════════════════════════════ */
.nav-group { margin: 0; }

.nav-group-header {
  width: 100%;
  display: flex;
  align-items: center;
  gap: 0.55rem;
  padding: 0.55rem 1rem;
  background: transparent;
  border: none;
  color: var(--text-secondary);
  font-size: 0.82rem;
  font-weight: 600;
  cursor: pointer;
  border-radius: var(--radius);
  transition: background 0.15s, color 0.15s;
  text-align: left;
}
.nav-group-header:hover {
  background: var(--bg-elevated);
  color: var(--text-primary);
}
.nav-group-header.open {
  color: var(--accent);
  background: var(--accent-dim);
}
.nav-group-arrow {
  margin-left: auto;
  font-size: 1rem;
  transition: transform 0.2s;
  display: inline-block;
}
.nav-group-header.open .nav-group-arrow {
  transform: rotate(90deg);
}
.nav-group-items {
  padding-left: 0.6rem;
  overflow: hidden;
}
.nav-group-items.hidden { display: none; }

.nav-item.nav-sub {
  font-size: 0.78rem;
  padding: 0.42rem 0.8rem;
}
.nav-item.nav-sub .icon {
  font-size: 0.85rem;
}
/* ═══════════════════════════════════════════════════════════════════════════
   AUDIT LOG & SESSIONS
   ═══════════════════════════════════════════════════════════════════════════ */
#audit-tbody tr:hover td,
#sessions-tbody tr:hover td {
  background: var(--bg-elevated);
}
#audit-tbody td,
#sessions-tbody td {
  vertical-align: middle;
  padding: 0.55rem 0.7rem;
}

/* ═══════════════════════════════════════════════════════════════════════════
   TESIA DASHBOARD
   ═══════════════════════════════════════════════════════════════════════════ */
#tesia-summary-content h3 { border-bottom: 1px solid var(--border); padding-bottom: 0.2rem; }
#tesia-summary-content li { list-style: disc; }
#heatmap-grid td:hover { outline: 1px solid var(--accent); }

/* ═══════════════════════════════════════════════════════════════════════════
   GOOGLE OAUTH LOGIN
   ═══════════════════════════════════════════════════════════════════════════ */
.oauth-divider {
  display: flex;
  align-items: center;
  gap: 0.8rem;
  margin: 1rem 0 0.8rem;
  color: var(--text-dim);
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
}
.oauth-divider::before,
.oauth-divider::after {
  content: '';
  flex: 1;
  height: 1px;
  background: var(--border);
}
.btn-google {
  width: 100%;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  padding: 0.65rem 1rem;
  border-radius: var(--radius);
  border: 1.5px solid var(--border);
  background: var(--bg-surface);
  color: var(--text-primary);
  font-size: 0.88rem;
  font-weight: 600;
  cursor: pointer;
  transition: background 0.15s, border-color 0.15s, box-shadow 0.15s;
  font-family: var(--font);
}
.btn-google:hover {
  background: var(--bg-elevated);
  border-color: #4285F4;
  box-shadow: 0 2px 8px rgba(66,133,244,0.18);
}
.btn-google:active {
  transform: translateY(1px);
}